Privacy Policy

Ethereal Elegance Events is a luxury event planning, design, decor, and production studio based at 45, Mukinduri Lane - Karen. This Privacy Policy explains how we handle personal information when you visit our website, contact us, request a plan, subscribe to updates, communicate with our team, or work with us on an event.

Personal information means information that identifies, relates to, describes, or can reasonably be linked to an individual, household, company representative, guest, vendor contact, or event participant.

We collect information you provide directly, including your name, email address, phone number, event type, preferred dates, budget range, guest count, venue details, message content, consultation notes, payment references, billing details, dietary requirements, accessibility needs, seating preferences, emergency contact details, and any files, images, mood boards, or documents you share with us.

We may collect event-related information about guests or participants when necessary to plan and deliver an event. This can include guest names, RSVP status, meal selections, allergy information, accommodation requirements, transport arrangements, access needs, and special instructions provided by you or your authorized representatives.

We also collect limited technical information when you use our website, such as device type, browser type, pages visited, approximate location derived from your connection, referring pages, timestamps, and interactions with forms or links.

We use personal information to respond to enquiries, prepare proposals, schedule consultations, design event concepts, manage budgets, coordinate suppliers, process payments, deliver contracted services, arrange guest logistics, provide customer support, maintain records, improve our website, send service updates, and share marketing communications where permitted.

We use event and guest information only for planning and delivery purposes, including seating plans, catering, hospitality, security, transport, accommodation, accessibility support, entertainment coordination, vendor briefings, and emergency planning.

We may use aggregated or de-identified information to evaluate business performance, improve our services, understand event trends, and develop better planning resources. Aggregated or de-identified information does not identify you personally.

Where applicable, we process personal information because it is necessary to respond to your request, perform a contract, take steps before entering a contract, comply with legal obligations, protect legitimate business interests, maintain safety and security, or because you have given consent.

When you provide information about guests, employees, family members, vendors, or other third parties, you confirm that you have authority to share it with us for event planning and delivery purposes and that the individuals understand their information may be used for those purposes.

You can withdraw consent for optional communications at any time by contacting us or using any unsubscribe option included in our messages.

We share information only when reasonably necessary to provide our services, operate our business, comply with the law, or protect rights and safety. Recipients may include venues, caterers, florists, production crews, photographers, videographers, entertainment providers, transport providers, accommodation partners, security teams, payment processors, professional advisers, insurers, technology providers, and other vendors involved in your event.

We provide vendors with the information they need to perform their role. For example, a caterer may receive meal selections and allergy notes, a transport provider may receive pickup schedules and guest names, and a venue may receive setup plans and access requirements.

We do not sell personal information. We do not share guest lists, enquiry details, or client information with unrelated third parties for their independent marketing purposes.

Payments may be handled through bank transfer, M-Pesa, card, invoice, or approved payment partners. We may keep transaction references, invoice records, payment status, billing contact details, and reconciliation notes. Full card details are handled by payment providers and are not stored by us on this website.

Financial records may be retained for accounting, tax, audit, fraud prevention, contract enforcement, and legal compliance purposes.

Our website may use cookies, local storage, analytics tools, and similar technologies to operate the site, remember preferences, understand site performance, identify technical issues, and measure the effectiveness of our content. You can control cookies through your browser settings, but some features may not work correctly if cookies are disabled.

If we use third-party analytics or advertising tools, those providers may process technical information under their own terms and privacy policies. We aim to configure such tools in a privacy-conscious way and avoid collecting more information than necessary.

Event photography and video may include clients, guests, vendors, decor, venues, and production work. We use event media to document services, coordinate deliverables, create albums, prepare vendor records, and, where permitted, showcase our work in portfolios, social media, proposals, marketing materials, and case studies.

If an event requires privacy restrictions, media embargoes, no-posting rules, guest anonymity, or brand approval before publication, those requirements should be communicated to us in writing before the event.

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction. No website, email system, payment method, or storage platform can be guaranteed completely secure.

We retain personal information for as long as needed to respond to enquiries, provide services, complete events, resolve disputes, maintain business records, comply with legal obligations, support tax and accounting requirements, enforce contracts, and improve our operations.

Depending on applicable law, you may have the right to request access to your personal information, correction of inaccurate information, deletion of information, restriction of processing, objection to certain processing, portability of information, withdrawal of consent, and information about how your data has been used or shared.

We may need to verify your identity before acting on a request. Some requests may be limited where information is required for contracts, legal compliance, safety, fraud prevention, accounting, dispute resolution, or the rights of other people.

Some technology providers, communication platforms, payment processors, cloud services, or vendors may process information outside Kenya. Where this happens, we take reasonable steps to work with reputable providers and protect information according to the nature of the service and applicable legal requirements.

Our website and planning services are intended for adults and organizations. We may process information about minors only when necessary for an event, such as seating, meals, childcare arrangements, access requirements, or guest logistics, and only as provided by a parent, guardian, client, host, or authorized representative.

We may update this Privacy Policy as our services, website, technology, or legal obligations change. The updated version will be posted on this page with a revised date. Continued use of our website or services after an update means the revised policy applies from the posted date.